The key to successfully mediating any cross-cultural dispute is to understand both the similarities and differences that exist between the represented cultures. To do this, one has to understand the ethnic and national makeup of the specific cultural group, their cultural prerogatives, and body language.
A rather recent trend in transnational business dispute resolution is the use of mediation as a method for reaching amicable solutions. However, a successful business mediation that involves representatives of different cultures, who speak different languages, creates unique challenges for all the parties involved. All too often language barriers, cultural differences and the parties' lack of understanding of each other's respective cultures, lead to a breakdown in the negotiation process.
As our society becomes increasingly multicultural, the potential for cross-cultural disputes becomes more likely. Unlike same-culture disputes, cross-cultural disputes are difficult to mediate due to the unique challenge of having to understand the needs of someone from a different culture.
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